Privacy Policy

1. Introduction

Strova Digital is a registered DBA of Strova LLC — a Massachusetts Limited Liability Company based in Dudley Massachusetts. We are committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect use store and protect your personal information when you visit strovadigital.com or engage our services. By using our website or services you agree to the terms described in this policy.

2. Information We Collect

Information You Provide Directly:

Full name and business name

Email address and phone number

Business address and website URL

Payment and billing information — processed securely through Stripe

Any information submitted through our contact forms booking calendar or onboarding questionnaire

All communications via email text message or phone

Information Collected Automatically:

IP address and approximate location

Browser type and version

Pages visited and time spent on our website

Date and time of visits

Referring website or traffic source

Device type and operating system

Information From Third Parties:

Google Business Profile data for clients we manage

Social media account information provided by clients

Payment verification data from Stripe

3. How We Use Your Information

We use the information we collect to:

Provide and deliver our digital marketing services

Process payments and manage monthly subscriptions

Communicate with you about your account services and results

Send performance reports invoices and service updates

Respond to inquiries and support requests

Schedule and conduct discovery calls and client meetings

Improve our website and service offerings

Send marketing communications — you may opt out at any time

Comply with all applicable legal obligations

4. How We Share Your Information

Strova Digital does not sell trade or rent your personal information to any third parties under any circumstances.

We may share your information only in the following limited circumstances:

Trusted Service Providers:

GoHighLevel — CRM and marketing automation platform

Stripe — secure payment processing

Google Workspace — calendar scheduling and business email

Canva — design and content creation platform

Meta — Facebook and Instagram management

Legal Requirements: We may disclose your information if required by law court order or legitimate government authority.

Business Transfers: In the event of a merger acquisition or sale of Strova LLC your information may be transferred to the acquiring entity with prior written notice to you.

5. Payment Information Security

All payment processing is handled exclusively by Stripe — a PCI DSS compliant payment processor. Strova Digital does not store collect or have access to your full credit card numbers or sensitive financial data. All transactions are encrypted and secured by Stripe's industry leading security infrastructure. Stripe's full privacy policy is available at stripe.com/privacy.

6. Data Retention

We retain your personal information for as long as necessary to:

Maintain your active client relationship

Comply with applicable legal and tax obligations

Resolve any disputes and enforce our agreements

Upon cancellation of services your data will be retained for a maximum of 3 years for legal and tax record purposes. You may request deletion of your personal data at any time by contacting [email protected] subject to legal retention requirements.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. Types of cookies we use include:

Essential cookies — required for basic website functionality

Analytics cookies — help us understand how visitors use our site

Marketing cookies — used to deliver relevant content and measure campaign effectiveness

You may disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect website functionality.

8. Your Rights

You have the following rights regarding your personal information:

Access — request a copy of the personal information we hold about you

Correction — request correction of any inaccurate or incomplete information

Deletion — request deletion of your personal information subject to legal retention requirements

Opt Out — unsubscribe from marketing communications at any time

Portability — request your data in a commonly used portable format

Restriction — request restriction of processing in certain circumstances

To exercise any of these rights contact us at [email protected]. We will respond within 30 days of receiving your request.

9. Marketing Communications

With your consent we may send you marketing emails about Strova Digital services promotions and industry updates. You may opt out at any time by:

Clicking the unsubscribe link in any marketing email

Emailing [email protected] with Unsubscribe in the subject line

Texting STOP in response to any marketing text message

Opting out of marketing communications does not affect transactional emails related to your active services or billing.

10. Third Party Links

Our website may contain links to third party websites. Strova Digital is not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third party sites you visit.

11. Children's Privacy

Our website and services are not directed at or intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child please contact us immediately at [email protected].

12. Security Measures

We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access disclosure alteration or destruction. These measures include:

Secure HTTPS encryption on all website pages

Password protected systems and restricted account access

Access limited strictly to authorized personnel on a need to know basis

Regular security reviews of our systems tools and practices

While we take security seriously no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

13. California Privacy Rights

If you are a California resident you have additional rights under the California Consumer Privacy Act including the right to know what personal information is collected the right to request deletion and the right to opt out of the sale of personal information. Strova Digital does not sell personal information under any circumstances. To exercise your California privacy rights contact [email protected].

14. Changes To This Policy

We reserve the right to update this Privacy Policy at any time. All changes will be posted on this page with an updated effective date. Active clients will be notified of any material changes via email at least 14 days before changes take effect. Continued use of our services after changes constitutes your acceptance of the updated policy.

15. Contact Us

For any questions concerns or requests regarding this Privacy Policy please contact:

Strova Digital — DBA of Strova LLC

[email protected]